Simplified digital workspace for

Project Overview

The Problem

Nissan wants their global teams more engaged and collaborative more efficient in a remote environment, in order to optimize problem-solving and reduce time and effort spent?

UX Challenge

How can collaboration be optimized in a mixed team setting (ex. five people in a room and 1 remote member).

Challenges

1) Reduce the travel expenses for the in-person session for global collaboration.

2) Solve the constant challenge to get the right stakeholders in the same room.

3) How to digitize the process of taking pictures of hundreds of sticky notes which will take days.

4) Help to keep the momentum going after the workshop when all they had were photos of the workshop.

Project Duration

01.06.20 – 05.29.20
Twenty Weeks

My Role

UX Researcher
Interaction Designer

Organisation

Nissan Motors
corporation

Team Members

Bibin Mathew
Hitesh Nambiar

Deliverables

Research Report
Clickable Prototype

How did we move from paper to digital?

Initial explorations & research

The design workshops

We have kickoff this project with a design workshop with key different stakeholders, user groups, and decision-makers.

Workshop Goals

Understand the problem
Understand project goals
Identify the challenges
Gather insights & best practices
Business & users expectations
Identify the user groups

Early insights from the workshop

Notes are handwritten on sticky notes

Grouping sticky notes with similar context

Handwritten deliverables using PowerPoint

Editing Powerpoint materials for reporting

Meet the user groups

Leader

Owner for DECIDE issue

Expert

Pilot Supporter and DECIDE advisor

Pilot

Accountable person for DECIDE operations

Crew

Member of DECIDE activities

Validator

Who validating DECIDE benefits

Collating information

The patterns started to emerge across the different categories, allowing me to draw key insights from them.
The most prominent patterns that I discovered were the following:

Easy Use

Improve Collaboration
Ensure voices are heard
Empathize remotely
Match real-world workflow

Preference

Enterprise-wide deployment
Integration with 3rd party tools
Remote facilitation features
Easy-to-access controls

Feasibility

Rigorous security protocols
Deep expertise on demand
Seamless Experience
Onboarding to a digital platform

Hi-fi Wireframe Sketches

Based on our understanding of the insights, user behaviors, and patterns, I worked on making informed decisions on how to design V-Up screens by sketching low-fidelity wireframes.

Tool detail screen - Affinity Diagram

Tool Grouping

Pay off-Matrix Screen

Voting Screens

Create New Project Screen

Project List screen

Sketches to Prototype

I wanted to first make sure that the design was functional. In order to do this, I decided to create a mid-fidelity prototype which would help me quickly test the design on real users and make any priority revisions before integrating the branding and visual design.

Usability Testing

For usability testing, I conducted remote, moderated, Think Aloud testing over Zoom. The users were asked to share what they were doing, thinking, and feeling while interacting with the prototype and trying to complete the tasks given to them. I tested around the key tasks I identified earlier in the process, asking the user to browse a general category of furniture, find a specific item, and then use the AR feature to view the item in their room.

Testing Combinations

Split Teams

Two or more co-located teams collaborate in defined locations

Hybrid Teams

The one co-located team collaborates with remote participants

Remote Teams

No central location, everyone is 100% remote

What Nissan achieved through V-Up?